Transaction actions

Depending on the transaction status, different actions are available.

Available actions:

• Capture: Finalise an authorised transaction so the funds can be captured by the acquirer.
• Cancel: Cancel an authorised transaction and release the funds back to the card.
• Refund: Create a refund for an eligible transaction based on its status.

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Cancelling a transaction cannot be reversed

Once cancelled, the transaction cannot be restored and the funds are returned to the customer.

• When you perform an action, a confirmation message appears so you can review it before continuing.
• For capture and refund, you can update the reference or adjust the amount to process a partial or full transaction.
• Capture and refund can be partial or full, but the processed amount cannot exceed the original authorised amount.
• Only one capture is allowed per transaction. Multiple partial refunds are allowed.
• Refund is not available immediately after capture. The transaction must progress to a later status before a refund can be processed.
• Refunds are available when the transaction reaches Submitted, Cleared, or Sent for funding status.

After the action is completed, a notification confirms it and the updated details are shown in the Portal. Use the Virtual Terminal for unreferenced refunds.

See Transaction Flow & Status to understand which actions are available for each status.