Transaction flow and status

This section explains how transactions move through different statuses in the Portal. It covers the typical transaction journey, from creation to payout, including authorisation, capture, and refund. It also lists the available transaction statuses.

Transaction flow

A transaction begins in the Pending status. From there, it can move through the following stages:

Authorised
Captured
Submitted
Cleared
Sent for funding

A transaction may also end early if it is Declined or Failed. Refunds are only available after the transaction reaches Submitted, Cleared, or Sent for funding status.

Some stages may be processed automatically and may not be visible in all transactions.

flowchart LR
  %% Define readable labels for multi-word states
  SentForFunding[Sent for funding]
  PartiallyRefunded[Partially Refunded]

  %% Main success path
  Pending --> Authorised
  Authorised --> Captured
  Captured --> Submitted
  Submitted --> Cleared
  Cleared --> SentForFunding

  %% Error paths
  Pending --> Declined
  Pending --> Failed
  Authorised --> Cancelled

  %% Refunds (dotted edges)
  Submitted -.-> PartiallyRefunded
  Cleared -.-> PartiallyRefunded
  SentForFunding -.-> PartiallyRefunded

  %% Partial -> full refund transition
  PartiallyRefunded -.-> Refunded

  %% Coloring with rounded corners
  classDef yellow fill:#fff8b3,stroke:#e0c200,stroke-width:2px,color:#000,rx:10,ry:10
  classDef green fill:#d4f8d4,stroke:#228B22,stroke-width:2px,color:#000,rx:10,ry:10
  classDef red fill:#ffd6d6,stroke:#cc0000,stroke-width:2px,color:#000,rx:10,ry:10
  classDef blue fill:#d5e8ff,stroke:#0055cc,stroke-width:2px,color:#000,rx:10,ry:10

  class Pending yellow
  class Authorised,Captured,Submitted,Cleared,SentForFunding green
  class Declined,Failed,Cancelled red
  class Refunded,PartiallyRefunded blue

❗️
Cancelling a transaction cannot be reversed
Once cancelled, the transaction cannot be restored and the funds are returned to the customer.

Transaction status

Below are the transaction statuses available in the Portal.

✏️
Underlying systems may show a different status. Check transaction details if needed.

Status	Description
Pending	A transaction was created and is being processed.
Authorised	The transaction was approved by the acquirer and is ready to be captured. For hospitality flows this refers to Pre-Auth.
Captured	The amount was captured and is ready for submission.
Cancelled	The transaction was cancelled and funds were released back to the customer.
Declined	The transaction was declined by the acquirer or payment processor.
Failed	The transaction failed due to a technical issue.
Submitted	The transaction was sent for clearing.
Cleared	The transaction was cleared and is awaiting funding.
Sent for funding	The transaction was sent for payout to the merchant.
Partially Refunded	Part of the transaction amount was refunded.
Refunded	The full transaction amount was refunded.

In the Transactions Overview and the transaction details summary, the status follows a clear hierarchy:

If a transaction has been refunded, the Refunded or Partially Refunded status takes precedence over previous states.