User details and actions

To open a user, click any user in the Users list.

This page shows the user’s details and available actions.

You can:

• Edit the user name
• Reset password
• Reset MFA
• Deactivate user
• Reactivate user (if previously deactivated)

The page includes user information such as name, role, and assigned unit group.

Available actions depend on the user status and role.

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Upgrading a user to Administrator

Once a user is upgraded to Administrator, the role cannot be changed in the Portal.
To assign a different role, contact Planet Support.

Reset password or MFA

Go to the Security section and click the Reset password or Reset MFA button.

The user receives an email with instructions to complete the process.

If the email is not received, contact Planet Support.

Deactivate and reactivate users

To deactivate a user:

1. Open the user details page
2. Click Deactivate user.

The user loses access to the Portal. The status changes and the user details can no longer be edited, but their account remains available and can be reactivated.

To reactivate a user:

1. Open the user details page
2. ClickReactivate user.

Deactivating a user does not delete their account.